Overview
About
What is MyGuardianDoc™
MyGuardianDoc™ is an exclusive subscription-based program that offers virtual medical guidance and healthcare services. This unique service provides access to a dedicated medical doctor who is always available to assist you and all members of your household anytime and anywhere.
24/7 Virtual Urgent Care
Whether its a cold, flu, or something more serious, our doctors are standing by to help.
General Medical Guidance and Advice
There is no user manual for our healthcare system encounters, but you can have an expert guide.
Access to Patient Safety and Care Equity Council
Our Patient Safety and Care Equity Council consists of prominent doctors and community leaders who advise our medical professionals on delivering safe and equitable care to our subscribers.
Access to Discounted Services
Immediate access to prescription discounts, Mobile labs, and Medical Guidance.
When to use MyGuardianDoc™
Ask anything you would normally ask your primary care doctor. Our doctors are available for a virtual consultation, on demand, from anywhere, at any time of the day.
Sometimes it’s helpful to see a specialist when you want. For gynaecology, child specialists, dermatology, cardiology, gastroenterology, nutrition,chronic diseases such as hypertension, or other conditions, MyGuardianDoc™ can help you to connect with the right specialist doctor and to stay healthy. More than 25+ different specialities are available on MyGuardianDoc™.
The Benefits of Virtual Medical Guidance
Book a Consultation
Log in to book a consultation with a doctor from anywhere, at anytime.
No Appointment Needed
Our physician network, provided by CareClix Inc, is always available so you can get the care you need
Immediate Access
Get immediate access to a doctor; no more long waiting time
Less Expensive
You don’t have to miss a day at work, save time and money on transportation costs
MyGuardianDoc™ is affordable for everyone
With a MyGuardianDoc subscription, you will gain access to low-cost, high-quality medical guidance and urgent care services. You will also receive additional low rates for you and your family on behavioral health and second opinion services. Additionally, we will include pharmacy and laboratory benefits with your plan.
Subscription Services
Unveiling the MyGuardianDoc™ Affiliate Program:
Your Path to Financial Success!
Become an Affiliate today
It’s free to join the movement to bring safe, equitable, and affordable world class healthcare to all US Households within the next 36 months.
FAQ
Frequently Asked Questions.
What is MyGuardianDoc™?
Your MyGuardianDoc™ Virtual Medicine subscription service is a remarkable healthcare industry product providing high quality Direct Care and Medical guidance offering which includes a Medical Concierge menu of services available at the MyGuardianDoc™ low price points. Bought to you by MyGuardianDoc™ Inc a full spectrum world class Virtual Medicine company founded in 2012. Put more simply, MyGuardianDoc™ allows you to connect to one of our doctors in the comfort and safety of your own home, using your smartphone, laptop, or tablet.
How do I set up my account with MyGuardianDoc™?
The account creation process is simple, you just sign up by visiting https://anywhere.myguardiandoc.com/register or by downloading the MyGuardianDoc™ app on the Apple Store or Google Play Store. The patient would need to fill out the (*) required fields and follow the prompts to see a provider.
How do I sign up with MyGuardianDoc™ via a Web Browser?
To register via the web, please visit us at https://anywhere.myguardiandoc.com/register and follow these steps:
1. Follow the instructions on the screen to complete the required fields.
2. An email will be sent to verify your account, click the link in the email.
3. After verification is complete, your account will be active. You’re all set.
4. Anytime you need, you can now log in and follow the on-screen instructions to book an appointment or give us a call at 1-877-4CALLMD and our Care Coordinators will guide you through the process.
How do I sign up with MyGuardianDoc™ via the Mobile Application?
It is very easy to get started. In order to see a Board-Certified doctor, simply follow these steps:
1. Download the MyGuardianDoc™ app from the Apple Store or Google Play Store
2. Open the application and follow the instructions on the screen to sign up.
3. An email will be sent to verify your account.
4. After verification is complete, your account will be active.
5. You’re all set. Anytime you need, you can now log in and follow the on-screen instructions to book an appointment or give us a call at 1-877-4CALLMD and we will guide you through the process.
Does MyGuardianDoc™ offer consultations through qualified providers?
Yes. Our doctors are Board Certified in Internal Medicine, Family Practice, Emergency Medicine and Pediatrics. Each of our doctors is licensed in the state where the patient lives and all of our staff goes through a meticulous selection process to become a part of the MyGuardianDoc™ network.
What medical conditions can be treated during a consultation?
MyGuardianDoc™ offers treatment for a wide range of conditions, some of which include Allergies, Arthritic Pain, Asthma, Bronchitis, Colds and Flus, Diarrhea, Infections, Insect Bites, Rashes, etc. You should not use MyGuardianDoc™ if you are experiencing a medical emergency. You should immediately seek emergency care by calling 911.
Will virtual consultations stop me from visiting my doctor’s office?
Absolutely not! Video consultations make it easier for urgent care appointments for when you are unable to make it in to see your doctor in-person. In some cases, depending on your condition, you may be referred to your primary care doctor. We are here to support your health care in times such as when you are traveling or if you are facing a non-emergent health condition.
Can I have multiple accounts on the same mobile device?
Yes. Setting up accounts for multiple individuals on the same mobile device is quite straightforward. You simply log out of your account and select Sign Up on the bottom to register a new account.
You will only be able to log in to one account at a time. Please note, if you have accidentally created multiple accounts for yourself, please contact our Care Coordinators at support@myguardiandoc.com or 1-877-4CALLMD. They will assist in deactivating any additional accounts.
What are some advantages of Telemedicine for patients?
There are many benefits of utilizing virtual healthcare for patients aside from the comfort and convenience of visiting a doctor from your own home. You are also able to prevent the spread of infectious diseases, your schedule is more flexible as you will not have to account for travel time which also makes it more cost efficient. With MyGuardianDoc™:
1 You will have access to Board Certified physicians within 20 minutes.
2 You can install the MyGuardianDoc™ mobile app and access healthcare from anywhere, at any time.
3 Our doctors are available 24 hours a day, 365 days a year.
4 Just sign in and have your visit—no more long wait times.
5 Prescriptions are sent electronically to the pharmacy of your choice.
Do I have to meet with my provider in-person before a visit can be conducted via video?
No, if you’re eligible for a patient account with your clinic or employer, association, and or organization, you would log into your account and schedule your appointment with any available provider or specialist in their network.
Is MyGuardianDoc™ appropriate for every medical condition?
No. Not every medical condition is able to be treated through Telemedicine. Only those non-critical emergencies such as a rash or common cold/flu.
If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.
Is it possible to consult with a doctor if I don’t have a smartphone or computer?
Yes. Call MyGuardianDoc™ at our toll-free number1-877-4CALLMD and connect with one of our Care Coordinators who will assist you in enrolling in a subscription plan, connecting you with one of our doctors and answering any support questions you may have.
How does MyGuardianDoc™ protect my privacy?
MyGuardianDoc™ is HITRUST certified and committed to protecting the privacy and confidentiality of all our patients. Laws, such as the HIPAA Privacy Rule, are set in place to protect all personal health information.
Can I consult with a doctor while traveling in another state?
Yes. If you select the state you are in, you will only see our doctors that are licensed to practice in that state.
Can I share my visit notes with my PCP (Primary Care Physician)
Yes! When you log into your account, you can view, download and print any EMR note entered by our doctors.
I have a question not listed on the website. How can I get further information?
Not able to find your question, no worries! For more information, call one of our highly-trained MyGuardianDoc™ Care Coordinator’s at 1-877-4CALLMD.
What is the coronavirus?
COVID-19 is a respiratory illness caused by a coronavirus that was first identified in China. It is contagious and includes symptoms like fever, cough, and shortness of breath.
How does the virus spread?
The virus is airborne and spreads from person to person through coughing and sneezing. It can also be spread through infected surfaces or objects. You may be at greater risk if you have recently lived in or traveled to regions where there are current outbreaks or if you come into contact with someone who has the virus.
Am I at risk for the COVID-19 in the United States?
This is a rapidly evolving situation and the risk assessment may change daily. The latest updates are available on CDC’s Coronavirus Disease 2019 (COVID-19) website.
Has anyone in the United States gotten infected?
Yes. There have been cases of COVID-19 in the U.S. related to travel and through close contact.
How can I help protect myself?
There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus.
Who is at higher risk for serious illness from COVID-19?
Early information out of China, where COVID-19 first started, shows that some people are at higher risk of getting very sick from this illness including older adults, and people who have serious chronic medical conditions like heart disease, diabetes, and lung disease.
What should people at higher risk of serious illness with COVID-19 do?
If you are at higher risk of getting very sick from COVID-19, you should: stay away from others who are sick; limit close contact, stay home, and call your doctor.
Does CDC recommend the use of facemask to prevent COVID-19?
CDC recommends that everyone wear a face mask to protect themselves and others from respiratory illnesses, including COVID-19. You should only wear a mask if a healthcare professional recommends it. A facemask should be used by people who have COVID-19 and are showing symptoms. This is to protect others from the risk of getting infected. The use of facemasks also is crucial for health workers and other people who are taking care of someone infected with COVID-19 in close settings (at home or in a health care facility).
What are the symptoms and complications that COVID-19 can cause?
Call your doctor if you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing.
Should I be tested for COVID-19?
If you develop symptoms such as fever, cough, and/or difficulty breathing and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with the ongoing spread of COVID-19, stay home and call your healthcare provider. Older patients and individuals who have severe underlying medical conditions or are immunocompromised should contact their healthcare provider early, even if their illness is mild. If you have severe symptoms, such as persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips or face, contact your healthcare provider or emergency room and seek care immediately. Your doctor will determine if you have signs and symptoms of COVID-19 and whether you should be tested.
Can a person test negative and later test positive for COVID-19?
A negative result means that the virus that causes COVID-19 was not found in the person’s sample. In the early stages of infection, it is possible the virus will not be detected. For COVID-19, a negative test result for a sample collected while a person has symptoms likely means that the COVID-19 virus is not causing their current illness.
Will my insurance pay for video consults?
No. Unfortunately, we do not accept private or employer insurance. However, we are working towards accepting these in the future. Currently, your consultations ae charged to your credit card.
How much does MyGuardianDoc™ cost?
MyGuardianDoc™ only costs $29 per month for the entire household. This fee covers access to the MyGuardianDoc™ program and doctors. Consultations with your MyGuardianDoc™ cost $39 for urgent care and guardian doctor appointments. Specialists and mental health are priced at the time of scheduling. Our goal is to get our patients to our specialists at 60% the standard rate. Rates on specialties and mental health may vary by state & time.
What payment methods are accepted?
We accept Visa, MasterCard, American Express, Discover. Health Savings Accounts (HSA), Flexible Spending Account (FSA) and Health Reimbursement Arrangement (HRA) card.
Can I receive a prescription during a phone consultation?
Regulations regarding the requirement of video as a prerequisite to prescribing versus phone use only differ state by state. If you are in a state where prescribing by video is necessary, our providers will ask you to end the call with no charge and call back over a video where you can see the same provider. We recommend video consultations when treating children with respiratory conditions, abdominal pain, etc.
Can I get a prescription online?
Yes, in general, you can get a prescription online. There is support for this nationwide; however, there are several exceptions; see the FAQs below to learn more about these exceptions.
What is the Federal Ryan Haight Act?
The Ryan Haight Online Pharmacy Consumer Protection Act was created in the late 1990s to combat internet pharmacies that were selling controlled substances online. The Act took effect on April 13, 2009, and the Drug Enforcement Agency (DEA) issued regulations effective on the same date. This Act imposed a federal prohibition on form-only online prescribing for controlled substances.
How will I get my prescription?
Once you have received a diagnosis from your online provider, they may talk to you about how online prescriptions work. At the beginning of your scheduled doctor’s visit, you will be guided on how to select a preferred pharmacy. If your provider decides to give you a prescription, then your medication will be available at the pharmacy of your choice, and all you have to do is pick it up at your earliest convenience – it’s that easy!
What are the controlled substances that cannot be prescribed online?
There are hundreds of controlled substances that cannot be prescribed online, these include most muscle relaxants, erectile dysfunction medications, and insomnia medications. Below is a list of commonly requested medications that we are not able to prescribe online:
1. Adderall 2. Alprazolam 3. Ambien 4. Ativan 5. Carfentanil 6. Clonazepam 7. Cocaine 8. Codeine 9. Codoxyn 10. Concerta 11. Demerol 12. Diazepam 13. Dilaudid 14. Fentanyl 15. Fioricet 16. Focalin 17. Gabapentin 18. Hydrocet 19. Hydrocodone 20. Klonopin 21. Lorazepam 22. Lunesta 23. Methadone 24. Methamphetamine 25. Morphine 26. Naloxone, Narcan 27. Nubain 28. Opium 29. Opium Tincture 30. Oxycodone 31. OxyContin 32. Percocet 33. Pseudoephedrine / Ephedrine 34. Restoril 35. Ritalin 36. Soma 37. Sonata 38. Temazepam 39. Testosterone 40. Tramadol 41. Valium 42. Vicodin 43. Vyvanse 44. Xanax
You can find a full list of controlled substances here: https://www.DEAdiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf
What if I receive a different prescription than my doctor suggested during the consultation?
Prescribing is at the sole discretion of your physician. Oftentimes, someone will receive a prescription, but that medication will be available in multiple forms. If your insurance does not cover your provider’s medication, you may be issued a different medication for the same purpose covered by insurance.
If you have questions about your prescription, please reach out to our 24/7 support line at 1-877-4CALLMD or email us at support@myguardiandoc.com. Remember that you can also review the notes section from your visit in your account on MyGuardianDoc™.
What if I receive a different prescription than my doctor suggested during the consultation?
Prescribing is at the sole discretion of your physician. Oftentimes, someone will receive a prescription, but that medication will be available in multiple forms. If your insurance does not cover your provider’s medication, you may be issued a different medication for the same purpose covered by insurance.
If you have questions about your prescription, please reach out to our 24/7 support line at 1-877-4CALLMD or email us at support@myguardiandoc.com. Remember that you can also review the notes section from your visit in your account on MyGuardianDoc™.
How does my child receive a prescription online?
In the practice of telehealth, the child should be present during the visit. The patient’s appearance, particularly with children, is critical to differentiate between “sick” and “not sick.” Occasionally, the parent may want to talk in private with the physician and likewise, the provider may want to speak to the child without the parent. It is highly recommended all children are seen using video, however, for those states that do not require video to prescribe, the decision to prescribe in this situation is at the sole discretion of the physician. Additionally, children need to have their own account to have a visit online – they cannot be seen under a parent’s account.
Which states can receive prescriptions through both video and phone visits?
1. Arkansas 2. Colorado 3. District of Columbia 4. Hawaii 5. Illinois 6 Kansas 7. Maryland 8. Michigan 9. Minnesota 10. Montana 11. Nevada 12. New York 13. North Dakota 14. Pennsylvania 15. South Dakota 16. Tennessee 17. Texas 18. Utah 19. Washington 20. Wisconsin 21. Wyoming
How do I get a refill of my prescription?
Prescription refills are ordered at the physician’s discretion and require an online visit with video. Refill visits require a full medical evaluation. Patients receiving refills online are required to have an annual visit with their primary care physician or more frequently as determined by the online physician.
Which states can receive prescriptions through video visits only?
1. Alabama 2. Arizona 3. California 4. Connecticut 5. Delaware 6. Florida 7. Georgia 8. Idaho 9. Indiana 10. Iowa 11. Kentucky 12. Louisiana 13. Maine 14. Massachusetts 15. Mississippi 16. Missouri 17. Nebraska 18. New Hampshire 19. New Jersey 20. New Mexico 21. North Carolina 22. Ohio 23. Oklahoma 24. Oregon 25. Rhode Island 26. South Carolina 27. Vermont 28. Virginia 29. West Virginia
How do I update my preferred pharmacy?
Updating your pharmacy information is very simple. Just log into your account and follow these instructions:
1. Select My Profile on the left side menu.
2. Select Preferred Pharmacy.
3. Select Add Pharmacy and input the address of the pharmacy you wish to use. You can delete the old one or keep it in case you need to use it again.
Will I be contacted when my prescription is ready?
We will only submit your prescription. We suggest you contact your pharmacy to confirm when your prescription will be ready. In some cases, the pharmacy will call you to confirm that the prescription is ready for pick up.
